UMD: A Globally Connected University

Chat with an ISSS Advisor

Monday - Friday, 10:30am - 12:30pm (EST) 

Chat is designed for short, immigration-related questions and to set up an appointment with an advisor.  Based on the complexity of your question, you may be advised to come in and speak with an advisor directly.

  • No international admissions questions will be answered. We are not able to provide answers to questions about admissions requirements, receipt of documents, transcript evaluation, or transfer credits.  For admitted students who are in the process of obtaining/ shipping an initial I-20, please contact with questions.
  • At times, chat may be quite busy with an advisor replying to multiple students at once.  Your patience is appreciated.
  • You will need your UMD UID (10-digit number) or Directory ID to begin a chat session with an ISSS advisor.


To Begin a Chat Session

  1. In the bottom right-hand corner click on "We are Here/Chat with an ISSS Advisor" .
  2. Enter your name, email address, and UID or directory ID then click "Start the Chat". 

To End Your Chat Session

  1. Click the "X" in the upper right hand corner of the chat window.
  2. Confirm by clicking "Close the Chat".
  3. Provide any optional feedback to ISSS and/or have your chat session emailed to you by clicking the mail icon under the ISSS advisor's name.