UMD: A Globally Connected University

ISSS Services - Fall 2020

ISSS Services - Fall 2020

ISSS has transitioned to provide all services online to better support international students, faculty, scholars and academic departments. Whether you choose to connect with us through virtual appointments, online chat, email, phone, iTerp, or our various events, we’re here to help you succeed.

Virtual Appointments

Visit the ISSS website to schedule a virtual appointment with an ISSS adviser Monday-Friday. Appointments are conducted via phone or using online Webex and Zoom platforms.

  • Newly admitted students, select “Newly Admitted Students - Virtual Appointments Only.”
  • Currently enrolled students or students on OPT/AT, select “F-1/J-1 Student - Virtual Appointment.”
  • International faculty, scholars and departments, select “J-1 Scholar/H-1B Faculty/Dept Advising - Virtual Appointments.” 

Online Chat*

Our online chat service makes it easier for you to connect with an adviser if you have a quick question or need additional direction.

  • Newly admitted students can reach the pre-arrival team via chat on Mondays-Fridays from 9-11 a.m. ET. 
  • Current students have access to online chat during the regular hours of 10:30 a.m.-12:30 p.m., and extended hours on Tuesdays and Thursdays from 1:30-4 p.m. *
  • Scholars, faculty and departments can reach an advisor via chat on Mondays-Fridays from 10:30 a.m.-12:30 p.m.


ISSS staff monitor emails and respond to phone calls remotely on a daily basis.

  • Newly admitted students can email the pre-arrival team at
  • Current students may locate contact information for student advising staff on our website.
  • Scholars may contact ISSS via our dedicated J-1 scholars and faculty customer service phone line: 301-405-1617.


ISSS staff continue to accept and process student and scholar requests for extensions and amendment through iTerp, the university’s immigration management database.

  • Mailing of I-20s and DS-2019 continues through electronic means.
  • Scholars needing an original copy can request it via iTerp and pay using eShipGlobal services.


Workshops, orientations, training sessions and events have been moved to an online format. Check out the ISSS calendar for upcoming dates.